Posts Tagged ‘Customer Service’

HootSuite Adds Team Collaboration Tools – A brief tour

hootsuite asked:


HootSuite introduces Team Collaboration tools to the popular social media dashboard. Now, each social network account in HootSuite is assigned an Owner who can add a variety of Team Members to manage social network accounts. Further, teams can be assembled around topics, projects, or client and can include colleagues, consultants, interns and owners – all without compromising account security. We think this release will be particular interest to enterprises, agencies, publishers, customer service groups, marketing teams and organizations with multiple editors.

Adrian

 

Team Collaboration: Tools for virtually located companies

collaboration4you asked:


www.ibm.com Carl Tyler of Epilio uses collaboration software to keep his small business growing. By operating as a virtual office with employees working remotely, the company can increase customer service, raise productivity, and lower travel costs. For a small business, the overall costs savings and green benefits can be significant. Epilio: OK. Weve grown to nine employees. Were actually virtually located. Were spread across the country and our customers are located in different regions of the world. So having a central location for such a small company actually didnt make sense to us. So, using IBM technologies were actually able to be a virtual company, working remotely when we need to. By actually being able to work remotely, we can handle more customer issues in a single day, versus seeing one customer in a two-day period. So by avoiding the costs of the flight, were not only obviously helping the planet, were also helping ourselves, and the customer, save money.

Kurt